Privacy Policy

Who We Are (Glacier Energy Services)

This Privacy Policy sets out to inform you in detail on the types of information we collect, why we collect it, how we use it, how we keep it secure and how we align with the GDPR introduced on 25th May 2018.

This privacy notice applies to information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

Glacier Energy Services is committed to maintaining the trust and confidence of the visitors to our websites. We want you to understand that we provide a safe and thorough process for managing any and all information we receive and except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

 

Types of Data We Collect & How We Collect It

Personal information that we collect in connection with all of our activities, if relevant, includes:

  • Personal details, such as title and full name
  • Contact details, including phone, email and address
  • Usage of Glacier.co.uk, including IP address, web pages visited, time on website
  • Contact with us, including email communication and form submissions

 

This information is collected & used with the following methods; 

Website Cookies

A cookie is defined as “a packet of data sent by an Internet server to a browser, which is returned by the browser each time it subsequently accesses the same server, used to identify the user or track their access to the server.” Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if your browser is set to allow them).

Our websites use cookies to collect information, including details about browsing on the www.Glacier.co.uk by people who access our websites. This includes details about pages viewed and elements of the website you have interacted (clicked) with.

Retention Period: Until user clears their cookies locally.

 

Google Analytics

Visitors to the Glacier.co.uk website are monitored by Google Analytics (a third party service, the industry standard for website analytics) to collect a log of information and details on visitor behaviour whilst using our website.

It collects information such as, pages viewed, number of visitors per page, time on our website, links clicked and successful forms filled in. This information is collect in a way which is anonymous and contains new personally identifiable data.

We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Retention Period: 24 months.

 

Mailing Lists

When you use our contact and enquiry forms you’re given the option of subscribing to hear relevant news and updates from us. Contact details given by enquiry or contact forms will not be used for marketing purposes unless specifically requested to via the opt in box.

If opted in to marketing messaging, your information will be stored locally and may be stored with the 3rd party email service provider MailChimp. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails, by replying to email specifying this request.

Our email correspondence covers;

  • Newsletters,
  • Press and company news,
  • Information on events we’re hosting or attending,
  • Company service information,

Retention Period: Until user unsubscribes from mailings or exhibits 12 months of inactivity.

 

Enquiry and Contact Forms

When you use our enquiry form, your information is stored in our CRM system provided by Hubspot. For more information, please see Hubspot’s Privacy Policy

This information is used to prepare and monitor your quote and to provide contact details to reply to you. This information includes all the visible form fields of the contact form; Name, Company, Email Address, Phone Number and Enquiry Details. Unless otherwise requested this information is kept on file so long as you are a potential or customer or until 18 months of inactive time has been recorded.

When you use our contact form, your information is converted into an email and sent to and stored in our company 365 Outlook email system. This email is used to notify us of your request and give us a way to respond to you. For record keeping and contact history purpose, these emails are kept on available to the marketing team on a secure email server for 12 months.

Retention Period: 12 months.

 

Incoming Emails

Emails sent to our enquiry emails are directed to an inbox used by our marketing and sales team. If relating to enquires, recruitment or human resources, they are forwarded on to the relevant team to follow up.

Unless followed up, we store inbound emails on our secure email servers for 12 months. Followed up emails are subject to different retention periods depending on their subject.

Retention Period: 12 months.

 

Incoming Emails – Recruitment

Emails sent to our ukcareers@glacier.co.uk are directed to an inbox used by our recruitment team. All applicants will be informed at that point that their information (Name, Phone Number, Address, Job Title and CV) will be stored securely on a local drive that only they can access – applicants can respond and ask for this not to happen.

This data will be stored for one year in case any suitable job opportunities come up – after one year (unless applicants reapply for roles) applicant information will be deleted.

Retention Period: 12 months.

 

Access to your Personal Information

You are entitled by law to view, amend, or delete the personal information that we hold. Email your request to our data protection officer communications@glacier.co.uk and this process will begin within 48 hours, enabling you to; if we do hold information about you we will:

  • give you a description of it,
  • tell you why we are holding it,
  • tell you who it could be disclosed to,
  • let you have a copy of the information in an intelligible form,

If you would prefer to make your request by mail, you can write to us at: Marketing, Glacier Energy Services, Unit 603, Clyde Gateway East, London Road, Glasgow G32 8RH

 

Changes to this Privacy Policy

We revisit our Privacy Policy regularly. The last time it was reviewed and/or updated was June 13th, 2018.

 

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below or by using our contact form.

Glacier Energy Services, Unit 603, Clyde Gateway East, London Road, Glasgow G32 8RH

T: 0141 7631516

E: communications@glacier.co.uk

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